Account Specialist, Aftermarket Sales

Hybrid – Morrisville, NC 27560
Full-Time | Exempt

Make an Impact at Tecan

At Tecan, we are committed to improving lives by enabling our customers to bring innovative solutions to healthcare and life science. As an Account Specialist, Aftermarket Sales, you will play an important role in supporting our customers and growing Tecan’s aftermarket business by providing solutions that help customers maximize the value and performance of their Tecan products.

This role serves as a key customer-facing representative for Tecan, developing relationships with existing and prospective customers, identifying business needs, and connecting customers with Tecan aftermarket products and services.

How Will You Make an Impact?

• Achieve assigned sales targets by effectively selling Tecan aftermarket products and services.
• Develop and maintain strong consultative selling skills and in-depth product knowledge to understand customer needs and translate them into solutions.
• Build and maintain effective account strategies based on a strong understanding of customer organizations, products, applications, and business needs.
• Develop and maintain strong relationships with existing customers while identifying and pursuing new business opportunities.
• Prospect for new opportunities within clinical, biotechnology, pharmaceutical, and related life science environments.
• Manage assigned territory, accounts, and sales activities effectively through strong planning, organization, and time management.
• Plan and organize daily activities to service existing accounts, maintain customer orders, develop new accounts, and prospect for additional opportunities.
• Prepare and provide quotes and/or contracts for Tecan services and consumables and work with customers to gain acceptance.
• Analyze customer activity and develop accurate sales forecasts to support business planning and growth.
• Participate in weekly sales meetings and provide updates on forecasts, opportunities, customer activity, and business development.
• Respond to customer questions, concerns, and complaints, taking ownership of issues and coordinating with internal teams when additional support is required.
• Maintain accurate customer records, account information, sales activities, and forecasts within the CRM system.
• Work closely with Customer Service, Sales, Automation, and other internal teams to develop and maintain customer relationships and sales opportunities.
• Serve as a first-line liaison between Tecan and customers within the assigned territory.
• Travel within the assigned territory as needed, including occasional short-notice travel.
• Demonstrate integrity, honesty, accountability, and professionalism in all customer and business interactions.
• Follow all applicable Tecan safety procedures and local, state, and federal OSHA regulations and promptly report safety concerns.
• Take on additional responsibilities as assigned and adapt productively to changing business needs.

What You Bring

• Strong consultative sales and customer relationship management skills.
• Ability to prospect for new business opportunities within clinical, biotechnology, pharmaceutical, and related life science markets.
• Ability to understand technical products and applications and effectively communicate their value to customers.
• Strong ability to identify customer needs and recommend appropriate solutions, including cross-selling and upselling opportunities.
• Strong business problem-solving skills with the ability to identify potential issues, manage risks, and develop effective solutions.
• Excellent communication skills with the ability to understand and respond to internal and external customer needs.
• Strong presentation skills with the ability to confidently present to customers, peers, and leadership.
• Excellent organization, time management, and account management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Self-motivated with a high level of initiative, accountability, and commitment.
• Ability to work effectively under pressure while managing multiple priorities.
• Strong team-player mentality and willingness to collaborate across functions.
• Willingness and ability to travel, including occasional short-notice travel.
• A passion for making a difference for our customers and contributing to Tecan’s success.

Your Background

• 2–3 years of sales experience required, preferably in a technical, life science, laboratory, healthcare, or related environment.
• Prior experience selling into clinical, biotechnology, pharmaceutical, or related life science markets preferred.
• 1–2 years of laboratory experience, preferably within a clinical or biotechnology environment, or equivalent industry experience preferred.
• Bachelor’s degree in Life Sciences or a related field preferred.
• Experience using CRM systems such as Salesforce, SAP C4C, or similar platforms.
• Advanced proficiency with Microsoft Office applications.
• Experience working with technical products, laboratory equipment, consumables, or services is highly desirable.
• Experience selling aftermarket products, services, consumables, or service contracts.
• Experience in laboratory automation, life science instrumentation, diagnostics, biotechnology, or pharmaceutical environments.
• Demonstrated success developing existing accounts and identifying new business opportunities.
• Experience working in a consultative or solution-based sales environment.
• Experience managing a geographic territory and developing account plans.
• Understanding of laboratory workflows and customer applications.

What We Offer

• Medical, Dental, and Vision effective on your first day
• 16 company-paid holidays
• 401(k) employer match on first 6% contributions (no vesting period)
• Company-paid Life Insurance
• HSA & HRA options
• Company-paid short- and long-term disability
• Employee Assistance Program (EAP)
• Accident, Critical Illness & Hospital Indemnity coverage
• Legal Shield / Identity Shield
• Discounted Pet Insurance

Salary range: $65k– $85K
(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)