Associate Field Automation Engineer

Remote/Travel/Field (The Greater Philadelphia, PA Area)

Responsible for installing, developing, and implementing applications, integrations, mechanical service, customer training, and sales demonstrations of applications on Tecan liquid-handling platforms, including EVO and/or FLUENT.

Responsibilities:

• Performs instrument installation, integration of third-party devices, and development of software applications by writing Evoware and/or Fluent scripts.
• Performs problem diagnosis, service, and preventative maintenance on Tecan instruments.    
• Performs complex software application development, including liquid classes, and device integration at customer sites.
• Provides customer training on use, application development maintenance, and troubleshooting.   
• If appropriate, share information from unique problems or specialized training to the Field Service Team and the Tecan organization.                   
• Performs complex demonstrations and installs.            
• Maintain a travel schedule and to travel on short notice
• Complete essential service records in the established method and timeframe according to company policy.           
• Ensure assigned targets and metrics are maintained and achieved as assigned. 
• Maintains appropriate parts inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, and verifying supplies' receipt.                                                                                      
• Provides back-up service support outside of assigned territory as needed.                       
• Maintains technical knowledge by attending educational workshops and reviewing technical publications.                                                                                           
• Handles essential tasks as assigned and responds to change productively.
• Follow all local safety procedures and state and federal OSHA regulations and report any safety concerns.

Skills:

• Ability to work well under pressure and to multi-task
• Strong organizational and follow-up skills
• Ability to complete all tasks assigned in a timely fashion
• High level of commitment and initiative
• Willingness to disseminate new information obtained to team members
• Professional phone etiquette required.
• Ability to work and interact effectively with diverse groups inside and outside of the organization
• Ability to manage time effectively
• Ability to travel up to 60% and overnight travel up to 50% of the time required
• Valid driver’s license required.   
• Dependability is a must.
• Excellent written and oral communication skills (including legible handwriting).
• Proven team player
• Ability to react to change productively.

Requirements:

• Must live in the Philadelphia area or be willing to relocate to this area.
• BS Degree in Life Science, Computer Science or equivalent industry experience
• Minimum of 3 years of laboratory experience working with Evoware, Fluent, Magellan, and other Tecan software is desired.
• A minimum of 3 years of robotics/automation experience and writing scripts is desired.
• Electro/mechanical experience a plus
• Well-developed PC skill level, including MS Windows 2000/XP, Windows 7, WIN10, and Office Suite.