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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join Global Distributor Team in Germany (Crailsheim) or Austria (Grödig/Salzburg) as

 

Training & Application Manager / Specialist 80-100%

 

What you will do

In this challenging role you will support the Global Distributors Team in Switzerland as Training & Application Manager/Specialist and ultimately act as a “product super user” & point of contact between Tecan and the distribution partner for Pre- and Post-Sales activities.

 

Responsibilities will include

Pre-Sales Activities:

  • Provide support to configure liquid handling instrument set-ups and provide quotations for both Liquid Handling (LiHa)- and Detection instruments.
  • Support of Distributor managers in technical feasibility assessments of projects.
  • Perform joint customer visits with the local Distributor to support them on complex LiHa & Labwerx Projects.
  • Join & lead Distributor events (exhibitions, seminars, workshops etc….) to promote Tecan solutions.

 

Post-Sales Activities:

  • Provide on-site application support of LiHa & Det instruments for distributors and customers as paid service.
  • Support HW and SW onsite installations of LiHa & Detection instruments as paid service.
  • Help distributors to solve difficult installations on a “need to…” basis (remote or onsite support).
  • Assessing Warranty Cases and tracking of Refurbished Parts.

 

Distributors Technical & Application skills management:

  • Assess Distributors experience in terms of product technical and application knowledge.
  • Monitoring of KPIs.
  • Ensure Distributors compliance to Tecan standards (including training records and minimum certifications).
  • Develop training plans to address technical and application expertise / know-how gaps and coordinate training implementation.
  • Transfer necessary LiHa & Detection know-how to Distributors to enable them to autonomously install Tecan solutions and support their customers appropriately with their application.
  • Collaborating and Improving Distributor facing Network Site.

 

Team Internal Development Projects:

  • Collaboration and Development of Distributor Team internal tools for collaboration (i.e. Microsoft Teams).

 

What you bring along

  • Degree in Degree in Life Science (BS / MS / PhD)
  • Hands-on practical experience in a laboratory
  • Min. 2 years in supporting LiHa (Tecan) or instruments from competitors
  • Excellent understanding of lab automation robotics and automation of applications
  • Experience in managing and working with Distributors is a plus
  • Professional business English is a must, any other language is a plus
  • Team player with global mindset

 

What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • International and diverse environment (30+ different nationalities)
  • Strong company culture with rich history
  • Global mindset with “Swissness” at heart

 

Look no further and apply now!

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

 

We will only consider applications that fully meet our requirements.

 

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Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Trading AG
City:  Crailsheim
Country:  DE