Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Customer Operations team and bring your passion and talent to work !

We are looking for a motivated and organized individual to join our team as a Customer Operations Administrator on a 1-year fixed-term contract.

In this role, you will play a key part in supporting our customers and internal teams, ensuring smooth and efficient operations within a dynamic and international environment. 

Customer Operations Administrator – 100%
Location: Barcelona, Spain

Fixed-term contract – 1 year 

Responsibilities

• Be the focal point between customers, sales, service, and operations, ensuring all needs are met with expertise and proficiency.
• Create quotes and process sales orders/contracts for Tecan divisions using our ERP system.
• Ensure accurate and timely invoicing, maintaining compliance with company standards and customer EDI requirements.
• Maintain accurate order backlog and internal reports.
• Provide timely and precise information to key stakeholders (customers, suppliers, service and sales colleagues).
• Manage 3rd party suppliers, orders, deliveries, and communication.
• Maintain data accuracy for local customer accounts.
• Organize and monitor transportation associated with orders.
• Support the Service Team with spare parts returns, tool calibration, and contract maintenance.
• Manage maintenance contracts/warranty and create stakeholder notifications.
• Maintain local inventory (e.g., demo units, stock transfers).
• Collaborate with internal stakeholders and provide administrative support for the CO team and other regional offices in Europe as needed.
• Support with tender processes and various ad hoc requests from the Management Team.

Your background

• Completed secondary education; further education in Commercial or Business Administration is a plus.
• Experience in customer service and/or sales support/back office functions.
• Fluent in English and Spanish; advanced French and any other European language are a plus.
• Proficient with ERP systems (ideally SAP), Salesforce, and Microsoft Office Suite (Excel, Outlook).
• Basic logistics knowledge.
• Reliable, self-motivated, and team-oriented with strong organizational skills.
• Able to work efficiently under pressure, meet deadlines, and adapt to changing priorities.
• Excellent communication, listening, and problem-solving abilities.
• Proactive in learning, taking initiative, and proposing improvements.

What makes working at Tecan unique

• The chance to make it count and have an impact on the world of tomorrow.
• Working in an international and diverse environment.
• Opportunities to grow your career within the company.
• Feel empowered by our strong and unique company culture.
• Comprehensive compensation and benefits package.