Field Automation Engineer

Remote- Must be located in the Boston Area. 

Responsible for installation, development and implementation of applications, integrations, mechanical service, customer training, and sales demonstrations of applications on Tecan liquid handling platforms, including EVO and/or FLUENT.

Responsibilities

• Performs instrument installation, integration of third-party devices and development of software applications by writing Evoware and/or Fluent scripts.
• Performs problem diagnosis, service, and preventative maintenance on Tecan instruments.    
• Performs complex software application development, including developing liquid classes, and device integration at customer sites.
• Provides customer training on use, application development maintenance, and troubleshooting.
• Share information obtained from unique problems or specialized training to the Field Service Team and the Tecan organization if appropriate.                   
• Performs complex demonstrations and installs.            
• Maintain a travel schedule and to travel on short notice
• Complete essential service records in the established method and timeframe according to company policy.           
• Ensure assigned targets and metrics are maintained and achieved as assigned. 
• Maintains appropriate parts inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies, and verifying receipt of supplies.                                                                                      
• Provides back-up service support outside of assigned territory as needed.                       
• Maintains technical knowledge by attending educational workshops and reviewing technical publications.                                                                                           
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.
• This new role will be responsible for traveling to and servicing instruments across Canada.
• Must be open to a travel commitment of 50% or more, primarily within Canada. 

Skills

• Ability to work well under pressure and to multi-task
• Strong organizational and follow-up skills
• Ability to complete all tasks assigned in a timely fashion
• High level of commitment and initiative
• Willingness to disseminate new information obtained to team members
• Professional phone etiquette required.
• Ability to work and interact effectively with diverse groups inside and outside of the organization
• Ability to manage time effectively
• Dependability is a must.
• Excellent written and oral communication skills (including legible handwriting).
• Proven team player
• Ability to react to change productively.

Experience

• BS Degree in Life Science, Computer Science or equivalent industry experience
• Minimum of 3 years of laboratory experience working with Evoware, Fluent, Magellan, and other Tecan software is desired.
• A minimum of 3 years of robotics/automation experience and writing scripts is desired.
• Electro/mechanical experience a plus
• Well-developed PC skill level, including MS Windows 2000/XP, Windows 7, WIN10, and Office Suite.