Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!
Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join our Service team. This role is a field based one. We would like the person to be ideally located in the Netherlands. Belgium could also be an option.
Field automation specialist - 100%
What you will do
- In this highly technical, hands-on field-based role you are responsible for service, installation and applications on our liquid handling and detection equipment within the BeNeLux region. Occasionally it could be required to provide support to other European regions.
- With a technical analytical mindset, you perform problem diagnosis & service, preventive maintenance, installations, development and delivery of applications according to customer specifications and train our customers on the use and maintenance of our equipment.
- Perform the work according to TECAN's values, motivated, passionate about customer service, customer focussed and achieving the highest level of customer satisfaction and instrument up-time is key.
- Work independently, but as a real team player, share expertise, knowledge and information obtained from unique problems or specialised trainings with the rest of your team.
- Reacting independently and scheduling appointments according to urgency and contractual obligations, keeping the administration and job-related documentation correct, accurate and timely updated, as well as independently managing the own stock of spare parts are part of the range of tasks.
Responsibilities will include :
- Perform on-site problem diagnosis & service, preventive maintenance, upgrades and installation of TECAN liquid handling and detection equipment in consideration of economic criteria and contractual obligations.
- Development and delivery of applications according to customer defined expectations and agreed timelines.
- Provide customer guidance & training on operation, maintenance and instrument software.
- Handle correspondence and other administrative tasks in connection to the job.
- Maintains appropriate spare parts inventory.
- Escalate and resolve issues in connection with customer complaints, exceeding deadlines and other critical occurrences
- Communicate and cooperate with the European Service Management team, the Benelux management team and with other departments/manufacturers/suppliers.
What you bring along
- Higher level education preferably in life science or electronics
- Ability to work well independently under pressure and to multitask.
- Ability to solve complex problems and to think analytical and outside of the box.
- Strong organisational and follow-up skills. Good time management is needed.
- Good interpersonal skills.
- Keen mind on continuous development, willingness to learn and to share new information, a real team player.
- Ability to travel up to 80% of the time.
- Retains a valid driver’s license.
- Excellent written and oral communications skills in Dutch and English.
- Strong IT and computer skills.
What you will get
- Comprehensive Compensation and Benefits package
- Progressive employment conditions
- Exciting career opportunities
- Wide range of training courses
- International and diverse environment (30+ different nationalities)
- Strong company culture with rich history
- Global mindset with “Swissness” at heart
Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (w/o picture and with a cover letter, reference letters and diplomas are optional).
We will only consider applications that fully meet our requirements.
#lifescience #healthcare #automation #medicaldevice #biology #biotechnology # etc.
We care about people - Join the market leader.
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that’s the world in which Tecan plays a vital role – helping advance healthcare – through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.
Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.
We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.
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