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The Field Service Applications Specialist (FSAS) is responsible for the Post-Sale Liquid Handling platform-based application solutions within the Americas. This person will be the technical resource to assist and support the Field Automation Engineer. An application solution combines software, software scripts, hardware, and biology to target a specific application. These application solutions could include instrument components from one or more Business Units, collaboration with third-party instrument and/or reagent vendors, and interaction with the Market Managers in the Business Units. The person in this position will act as an expert and knowledge source for the Tecan service team and will be a liaison with the Application Scientists of the sales and application team.

 

 

This position is for the Midwest territory. Living in Chicago or adjacent areas with access to a major airport is necessary as you will travel 50-60% of the time.

 

 

Requirements

  • Ability to communicate with and understand the needs of internal and external clients
  • Strong organizational skills
  • Ability to conceptualize
  • Excellent written and oral communication skills with the ability to put ideas across
  • Ability to mesh well with the existing management team by being a good listener, a team builder, and an articulate advocate of the vision
  • Ability to communicate clearly and persuasively is crucial (both oral & written)
  • Ability to travel internationally, regionally as well as locally, at least 50%
  • Ability to work well under pressure, to multi-task
  • Strong interpersonal and organizational skills are essential.
  • High level of commitment and initiative
  • Proven team player
  • A desire to make a difference!
  • Keeping abreast of scientific literature and maintaining an awareness of new technologies and techniques

 

 

Experience

  • BSc in Biomedical Engineering, Computer Science, Biology, or equivalent.
  • Minimum 2 years of relevant liquid handling and automation experience gained within an academic or industry setting, including writing automation applications in the instrument's native language or software.
  • Experience with VBScript, VBA, and .NET applications is preferable.
  • Experience with a range of molecular biology techniques, including NGS sample preparation, NA purification, quantification and normalization, PCR, and qPCR reaction setup.
  • Experience with automated instrumentation is required.
  • Proven ability to work effectively with customers and internal associates
  • Practical knowledge of Windows Applications.

 

 

 

 

Our purpose. 
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. 
 
Stay unique and make it count. 
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.
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Country:  US

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