Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!




Join Tecan! Join the market leader!

Work in an international and dynamic environment, share our success!



Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?


Then look no further and join our European Customer Operations team, as


Customer Operations Coordinator France


What you will do

This role is a fixed term contract until 31st December 2022, part of the European Customer Operations FR team based in Lyon. Customer Operations is a cross functional collaborative team that is the focal point between Customer, Sales, Service, and Operations. The team’s aim is to ensure that all responses are handled in a timely manner with expertise and proficiency, all needs are met whilst ensuring processes are aligned, optimised and compliant.


Responsibilities will include

  • Manage sales orders/contracts for all Divisions (Liquid Handling, Detection, Service, Consumables, IBL, T-GN). This will include
    • Communication with customer regarding order status
    • Follow up with Order Handling if needed
    • Organize transportation associated to order
    • Liaising with Service team to organize delivery
  • Support Service Team:
    • Management of maintenance contracts/warranty and creation of stakeholder notifications
    • Spare Part Returns
    • Cancellation and changes of equipment in contracts or complete contract cancellations
  • Admin Support :
    • Managing FR Email Inbox/Phone/Reception – first point of contact for customer inquiries/complaints
    • Collaborate with internal stakeholders: e.g. provide information on order status, delivery status, invoicing…
    • Support with preparation of tender applications (manage deadlines, any follow-ups and archiving)
    • Updating of customer accounts / customer files
  • Inventory Management: e.g. Demo Units, Inventory checks, Transferring of Stock (FSE Parts, Instruments)…
  • Active participation in on going improvements of Customer Operations processes
  • Supporting various ad hoc requests from Management Team
  • Backup FR CO Team and SW Europe offices when required (during vacation, sick leave) 


What you bring along

  • HND/DEUG/BTS (Baccalaureate +2)
  • An experience in Sales support/back-office function
  • Commercial Administration and / or Customer Service
  • SAP & Microsoft Office
  • Reliable, self-motivated and team driven
  • Ability to work under pressure and meet deadlines
  • Ability to work efficiently and deliver quality
  • Reliable, accurate and possess strong organisational skills
  • Good communication and listening skills
  • Readiness to learn and grow
  • Productive and autonomous worker
  • Ability to deal with changing priorities and circumstances
  • Take initiative to propose improvements to make Tecan better
  • Fluent in French & English


What you will get

  • Competitive Compensation and benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • International and diverse environment (30+ different nationalities)
  • Strong company culture with rich history
  • Global mindset with “Swissness” at heart

Look no further and apply now!

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.


We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).


We will only consider applications that fully meet our requirements.



#lifescience #healthcare #automation #medicaldevice #biology #biotechnology #customeroperations #teamfrance #oneteam



Every lab. Every day. Empowered.

Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.


We care about our culture.

Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.








Our purpose. 
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. 
Stay unique and make it count. 
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

Legal entity:  Tecan France S.A.
City:  France
Country:  FR