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Work in an international and dynamic environment, share our success!

How your skills and unique background could impact the world of tomorrow? Join our Product Support team and bring your passion and talent to work. 

 

Associate Scientist Support and Training 80%

 

Männedorf, Zurich

 

Your contribution 
In this challenging and important role, you will provide 2nd level support on a global level. Furthermore, you will produce, prepare, and provide software application training for external and internal customers.
•    Investigating software and application issues remotely or on-site and communicating solutions to customers worldwide
•    Releases and maintains content in solution database
•    Active participation in quality and risk investigations 
•    Monitors product quality and makes sure that product care teams initiate continuous product improvements
•    Maintenance and revision of service-related documentation (e.g. service manuals and checklists)
•    Develops, plans and conducts (in-house or on-site) training courses for Tecan employees, distributors, OEM customers and end-customers
•    General participation and lead over service and support related projects
 ·      

Your background
We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.
•    PhD in science, life science or equivalent
•    At least 2 years of working experience in laboratory automation in the science, medical, pharmaceutical, or clinical diagnostic area
•    Working experience in customer service and support a plus 
•    Fluent English Skills, other languages are a plus
•    Customer and solution oriented with high quality awareness and strong communication skills 
•    Representative, confident, and convincing appearance
•    Willingness to travel worldwide (10-20%)


What makes working at Tecan unique 
•    The chance to make it count and to have an impact on the world of tomorrow
•    Working in an international and diverse environment 
•    The chance to grow your career within the company
•    Feel empowered by our strong and unique company culture 
•    Comprehensive compensation and benefits package

 

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.  
 
We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).
Only applications that fully meet our requirements will be considered.
 
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Our purpose. 
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. 
 
Stay unique and make it count. 
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

Legal entity:  Tecan Schweiz AG
City:  Männedorf
Country:  CH