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Ever wondered how your skills and unique background could impact the world of tomorrow? Join our European Commercial team in and bring your passion and talent to work.

 

Head Service and Support Operations Europe - Switzerland 100%

Männedorf, Zurich

 

Your contribution:

  • Drive the execution of the services strategy and growth by focusing on the timely delivery of high-quality and cost-effective service offerings, solutions, and projects. You will be the engine of excellence through efficient planning
  • Manage the service function across Europe by developing and communicating long and short-term strategies and objectives, establishing accountabilities, territories, and priorities
  • Direct management responsibility for the service team including Service Managers, Team Leaders, Field Service Engineers
  • Drive service operation efficiency to enhance productivity and customer satisfaction through continuous improvement and standardization of service offerings regionally
  • Develop succession capability and build talent funnels to ensure growth objectives to create an environment of high engagement and performance
  • Partner with the key functional areas (sales, product management, etc.) and align strategies which help to solidify the performance and reliability of the Tecan products and solutions in the field ultimately to create a leading Service Organization
  • Develop novel, and introduce new initiatives to increase service revenue growth initiatives and to continuously improve service excellence measured by KPIs

 

Your background

  • Bachelor’s degree in a technical, business or engineering discipline
  • Minimum of 15 years of service, marketing, or sales leadership experience in a technical or service-related business with P&L oversight responsibility
  • Strong track record of driving substantial revenue growth for new and existing products and services, preferably within laboratory automation
  • Proven ability to drive strategic plans into tactical execution across a complex and multi-geo customer base
  • Demonstrated Organisational, Management and Leadership skills, ability to attract top talent, develop high performers, and hold people accountable for their performance.
  • Willingness to travel internationally (Europe)
  • Fluent in English required. Additional German language skills would be beneficial. 

 

What makes working at Tecan unique

  • The chance to make it count and to have an impact on the world of tomorrow
  • Working in an international and diverse environment
  • The chance to grow your career within the company
  • Feel empowered by our strong and unique company culture
  • Comprehensive compensation and benefits package

 

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

 

We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

 

Only applications that fully meet our requirements will be considered.

 

#tecan #hiring #lifescience #healthcare #automation #medicaldevice #biology #biotechnology #service #supportoperations

 

 

Our purpose. 
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. 
 
Stay unique and make it count. 
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

Legal entity:  Tecan Trading AG
City:  Männedorf
Country:  CH