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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

 

Then look no further and join our IT Service Desk at Männedorf, Zürich as


IT Operations Engineer 80-100%


What you will do

With your customer centric mind-set, you will be responsible providing best in class quality service and support to our end-users. This relates to all technology solutions, workstations deployment, server maintenance, printers, networks, and vendor specific hardware and software. Additionally, you enjoy taking an active role in various IT systems engineering initiatives and projects.


Responsibilities will include

  • Acting as an IT Service Desk champion diagnosing and resolving technical challenges related but not limited to Microsoft’s core business applications and operating systems (Windows Server, Exchange, SQL, SharePoint, etc.)
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Maintenance (installation, testing and configuration) of client hardware, software and IT equipment according to company standards, policies and procedures
  • User account and permission administration
  • Collecting, analyzing and reporting issues to system engineering team for escalations
  • Expert knowhow (administration, maintenance and ideally configuration) of Matrix42 or similar including knowledge database design and implementation
  • Carrying out Ad-hoc end-user support activities as required demonstrating strong capability prioritizing and resolving business critical service requests 
  • Customer centric attitude with strong communication ability: keeping customers informed of incident progress, notifying them of impending changes or agreed outages while improving customer’s perception and satisfaction
  • Active participation in standard IT client hardware management

 

What you bring along 

  • IT education (e.g. Informatik Fachrichtung Systemtechnik)
  • MCSE certificate or equivalent would be beneficial
  • Minimum of 5 years IT support experience
  • Experience in MS Client Applications and MS Operating Systems
  • Experience in a Desktop Client and Mobile Device environment 
  • Experience with MS Exchange Server and Active Directory
  • Service oriented and self-motivated with the ability to work in a fast-moving environment
  • Capable of diagnosing technical issues while multi-tasking and adapting to changes quickly
  • Strong interpersonal skills such as: telephony skills, communication skills, teamwork active listening and customer-care
  • Good oral and written German and English skills
  • Ability to share knowledge, mentor and guide junior colleagues

 

What you will get

  • Comprehensive employment conditions
  • Exciting career opportunities
  • Wide range of training courses 
  • International and diverse environment (30+ different nationalities) 
  • Strong company culture with rich history 
  • Global mindset with “Swissness” at heart

 

Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

We will only consider applications that fully meet our requirements.

 

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Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Trading AG
City:  Männedorf
Country:  CH