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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join our IT team at Männedorf, Zurich as

IT Site Manager Service Delivery Switzerland 80-100%

What you will do 
In this challenging and important role, you will lead the local Service Delivery team to ensure business continuity by providing efficient onsite support. You ensure high user satisfaction and smooth operations. 


Responsibilities will include 

  • Responsible for two sites in Switzerland with around 700 employees
  • Provide IT support and resolve problems, incidents, and service requests
  • Participate in various IT system engineering tasks and projects
  • Provide insights, analysis, prognosis and forecasting of service incidents and status
  • Defines close relationships with all Business teams to align and ensure proper service delivery
  • Collaborate with all IT teams to follow up on service incidents, critical infrastructure topics, improvements, and new requirements 
  • Lead and shape service management methodology, processes, and governance
  • Define and maintain global Service Catalogue and application portfolio
  • Establish knowledge management for IT Operations

What you bring along 

  • Basic IT education 
  • Several years of experience in managing or directing an IT Operations/Service organization
  • Experience in ITIL, service management and execution
  • Proven experience in IT planning, organization, and development
  • German and English language skills
  • Experience with MS Client Applications, MS Operating Systems, Desktop Client environment, Cloud, Mobile Device environment
  • Good knowledge of agile mindset and agile competences


What you will get 

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses 
  • International and diverse environment (30+ different nationalities) 
  • Strong company culture with rich history 
  • Global mindset with “Swissness” at heart
  • Extremely attractive location overlooking the lake of Zurich 


Look no further and apply now!
Join Tecan, a great place to work! Read about our recent certification from Great Place to Work. 

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

We will only consider applications that fully meet our requirements.

#lifescience #healthcare #automation #medicaldevice #biology #biotechnology #Führung #teamleader #international #servicedesk 


Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Trading AG
City:  Männedorf
Country:  CH