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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join our Product Support team at Männedorf, Zurich as

 

Product Support Specialist 80-100%

 

What you will do 

  • In this challenging and important role, you will provide application support on a global level. Furthermore, you will produce, prepare and provide product training for external and internal customers. 
  • Responsibilities will include 
  • Coordinating and providing complex and comprehensive global 2nd level support 
  • Investigating application and software issues remotely or on-site and communicating solutions to customers worldwide
  • Active participating in product care team meetings 
  • Administrative tasks in SAP
  • Developing, planning, and conducting (in-house, on-site and online) training courses for the use of Tecan instrument application software
  • Defining training curriculum
  • Creating, defining, and reviewing training material, service- and training-concepts
  • Defining service requirements for new products

 

What you bring along 

  • Bachelor or Master bio engineering, mechatronics engineering, system engineering or equivalent 
  • At least 2 years of working experience in medical, pharmaceutical, or clinical diagnostic area
  • Working experience in customer service and support
  • You enjoy explaining complex software application and solving intricate issues
  • Programming skills would be beneficial
  • Fluent German and English Skills, other languages are a plus
  • Customer and solution oriented, with high quality awareness 
  • Willingness to travel worldwide (10-20%)

 

What you will get 

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • Extremely attractive location overlooking the lake of Zurich 
  • International and diverse environment (30+ different nationalities) 
  • Strong company culture with rich history 
  • Global mindset with “Swissness” at heart 


Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Look no further and apply now!

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

For this position we will only accept direct applications.

 

#lifescience #lifescience #healthcare #automation #medical device #biology #biotechnology #support #training #software #helpdesk 

We care about people - Join the market leader.
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that’s the world in which Tecan plays a vital role – helping advance healthcare – through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Trading AG
City:  Männedorf
Country:  CH