Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join our Product Support team at Männedorf, Zurich as
Product Support Specialist 80-100%
What you will do
- In this challenging and important role, you will provide application support on a global level. Furthermore, you will produce, prepare and provide product training for external and internal customers.
- Responsibilities will include
- Coordinating and providing complex and comprehensive global 2nd level support
- Investigating application and software issues remotely or on-site and communicating solutions to customers worldwide
- Active participating in product care team meetings
- Administrative tasks in SAP
- Developing, planning, and conducting (in-house, on-site and online) training courses for the use of Tecan instrument application software
- Defining training curriculum
- Creating, defining, and reviewing training material, service- and training-concepts
- Defining service requirements for new products
What you bring along
- Bachelor or Master bio engineering, mechatronics engineering, system engineering or equivalent
- At least 2 years of working experience in medical, pharmaceutical, or clinical diagnostic area
- Working experience in customer service and support
- You enjoy explaining complex software application and solving intricate issues
- Programming skills would be beneficial
- Fluent German and English Skills, other languages are a plus
- Customer and solution oriented, with high quality awareness
- Willingness to travel worldwide (10-20%)
What you will get
- Comprehensive Compensation and Benefits package
- Progressive employment conditions
- Exciting career opportunities
- Wide range of training courses
- Extremely attractive location overlooking the lake of Zurich
- International and diverse environment (30+ different nationalities)
- Strong company culture with rich history
- Global mindset with “Swissness” at heart
Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).
For this position we will only accept direct applications.
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