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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join our Product Support team at Männedorf, Zürich as


Technical Support Specialist 80-100%


What you will do
In this challenging and important role you provide support to Field Automation Specialist & Service Support Contractors/Distributors. 

 

Responsibilities will include 

•    Coordinate and provide 2nd and 3rd level support for regional service organizations and OEM customers in professional manner.
•    Resolve problems, offer advice and provide solutions related to hardware, software and application, mainly remotely but also on-site (worldwide) as needed
•    Releases and maintains content solution database
•    Active participation in product care team meetings 
•    Autonomous communication with global service organization and OEM customers
•    Administrative tasks in SAP
•    Collaborate with technical trainers in developing the expertise of Field Automation Specialists with additional remote knowledge transfer 

 

What you bring along 
•    A university degree or diploma in Electrical Engineering, Biomedical Engineering or in a related field
•    A minimum of 3 years’ experience within a Field Laboratory Automation Role supporting instruments in medical, pharmaceutical, clinical diagnostic would be nice to have
•    Fluent English spoken and written, other languages are a plus
•    Strong communication skills and able to deal with demanding customers
•    Customer and solution oriented, with high quality awareness 
•    Requires domestic and international travelling 10-20%


What you will get
•    Comprehensive Compensation and Benefits package
•    Progressive employment conditions
•    Exciting career opportunities
•    Wide range of training courses 
•    International and diverse environment (30+ different nationalities) 
•    Strong company culture with rich history 
•    Global mindset with “Swissness” at heart
•    Extremely attractive location overlooking the lake of Zurich 

 

Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

We will only consider applications that fully meet our requirements.

 

#lifescience #healthcare #automation #medicaldevice #biology #biotechnology #technischersupport #productsupport #techniker   

We care about people - Join the market leader.
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that’s the world in which Tecan plays a vital role – helping advance healthcare – through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Schweiz AG
City:  Männedorf
Country:  CH