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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Then look no further and join our Product Support team at Männedorf, Zurich as

Technical Support Specialist 80-100%


What you will do 
In this challenging and important role, you will provide global support to Field Automation Specialists & Service Support Contractors/Distributors.
All Tasks are conducted in line with policies and strategies set by the Global Service Department as well as within the processes which are approved globally to be used by the local organization.

Responsibilities will include 

  • Coordinate and provide in depth technical troubleshooting and investigation of problems associated to hardware, software and application, mainly remote according to regulatory requirements
  • Releases and maintains content solution database
  • Active participation in quality and risk investigations
  • Active participation in product care team meetings
  • Autonomous communication with global service organization
  • Administrative tasks in SAP
  • Monitors product quality and makes sure that product care teams initiate continuous product improvements
  • Collaborate with Technical Trainers in developing the expertise of Field Automation Specialist & Service Support Contractors/Distributors with additional remote knowledge transfer


What you bring along 

  • BS degree in Electrical Engineering, Biomedical Engineering or a related field preferred.
  • A minimum of 3 years’ experience within a Field Laboratory Automation Role supporting instruments in medical, pharmaceutical, clinical diagnostic 1-2 years automation/instrumentation experience desired.
  • Fluent English and German skills
  • Proven team player
  • Ability to prioritize 


What you will get 
•    Comprehensive Compensation and Benefits package
•    Progressive employment conditions
•    Exciting career opportunities
•    Wide range of training courses 
•    International and diverse environment (30+ different nationalities) 
•    Strong company culture with rich history 
•    Global mindset with “Swissness” at heart
•    Extremely attractive location overlooking the lake of Zurich 


Look no further and apply now!
Join Tecan, a great place to work! Read about our recent certification from Great Place to Work. 

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

We will only consider applications that fully meet our requirements.

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We care about people - Join the market leader.
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that’s the world in which Tecan plays a vital role – helping advance healthcare – through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Schweiz AG
City:  Männedorf
Country:  CH