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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Join Tecan! Join the market leader!

Work in an international and dynamic environment, share our success!

 

 

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

 

Then look no further and join our European Customer Operations team, as

 

Customer Operations Coordinator - Benelux

 

What you will do

This role is part of the European Customer Operations team and is based in Benelux (Mechelen office). Customer Operations is a cross functional collaborative team that is the focal point between Customer, Sales, Service, and Operations. The team’s aim is to ensure that all responses are handled in a timely manner with expertise and proficiency, all needs are met whilst ensuring processes are aligned, optimised and compliant.  

 

Responsibilities will include

  • Manage incoming sales orders/contracts for all Divisions (Liquid Handling, Detection, Service, Consumables, IBL, T-GN). This includes entry of orders, follow up, invoicing, liaising with Service team to organize delivery
  • Support Service Team, with the management of maintenance contracts/warranty and creation of stakeholder notifications, the spare part returns, the cancellations and changes of equipment in contracts, etc
  • Inventory Management: e.g. Demo Units, Transferring of Stock (FSE Parts, Instruments…)
  • Updating of customer accounts
  • (Managing BNL Email Inbox) – first point of contact for customer inquiries/complaints
  • Collaborate with internal stakeholders: e.g. provide information on order status, delivery status, invoicing…
  • Administrative support for BNL Office Manager when required (Back up during vacation, sick leave)
  • Supporting various ad hoc requests from Management Team


 

What you bring along

  • Completed secondary education and commercial administration
  • An experience in Sales support/back-office function
  • SAP & Microsoft Office
  • Reliable, self-motivated and team driven
  • Ability to work under pressure and meet deadlines
  • Ability to work efficiently and deliver quality
  • Reliable, accurate and possess strong organisational skills
  • Good communication and listening skills
  • Readiness to learn and grow
  • Productive and autonomous worker
  • Ability to deal with changing priorities and circumstances
  • Take initiative to propose improvements to make Tecan better
  • Fluent in English and Dutch. Conversational in French

 

What you will get

  • Competitive Compensation and benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • International and diverse environment (30+ different nationalities)
  • Strong company culture with rich history
  • Global mindset with “Swissness” at heart

But also

  • Team spirit
  • Team that works hard, has fun doing it, and celebrate success together
  • Flexible work arrangements

 

Look no further and apply now!

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

 

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

 

We will only consider applications that fully meet our requirements.

 

 

#lifescience #healthcare #automation #medicaldevice #biology #biotechnology #customeroperations #teambnl #oneteam

 

 

Every lab. Every day. Empowered.

Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

 

We care about our culture.

Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

 

 

 

 

 

 

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Benelux BV, BE
City:  Mechelen
Country:  BE