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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join our Benelux team in Mechelen (Belgium) as

 

Technical Support Specialist (Helpdesk)

 

What you will do
In this newly created office based position you will serve as the first line of contact to our customers in the Benelux and occasionally other European countries.
  
Responsibilities will include 

  • Respond to customer requests and complaints from different channels (e.g. mail, phone, www .., )
  • lnitiate and monitor progress of on-site interventions as well as in-house repairs if needed
  • Analyse and solve customer complaints
  • lnteract with customers and internal staff to document circumstances and conditions that result in a complaint
  • Take ownership on customer requests and complaints and escalates them to Regional Organization (RO) or Expertline if needed
  • Maintain knowledge of instruments and products by attending educational workshops
  • Act together with a team of technical support agents to achieve best possible efficiency

 

What you bring along

  • Biomedical degree (BSC or higher) or relevant Lab industry experience
  • Excellent communication skills and analytical skills
  • Experience as e.g. Call Center Agent is a clear plus
  • Native Dutch/Flemish speaker, English B2 or higher, any other European language is a bonus
  • Ability to travel occasionally

 

What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • International and diverse environment (30+ different nationalities)
  • Strong company culture with rich history
  • Global mindset with “Swissness” at heart


Look no further and apply now!
We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional). For this position we only accept direct applications.


#lifescience #customersupport #healthcare #automation #medicaldevice #biology #biotechnology #technical #helpdesk #support

We care about people - Join the market leader.
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that’s the world in which Tecan plays a vital role – helping advance healthcare – through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Benelux BV, BE
City:  Mechelen
Country:  BE