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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join our Customer Service team in Morrisville, NC as

Customer Service Coordinator

What you will do

The Customer Service Coordinator represent customer service as part of a larger regional team and align resources to proactively address the needs of internal and external customers. Indirectly boost sales by aligning resources to provide exceptional customer service through proactive communication and solution generation. Coordinate internal resources to respond to account needs, anticipate know customer issues and mitigate impact. Cross-selling when the opportunity is available. Is involved with the Sales Support Helpdesk, which is the primary point of contact for any sales related inquiries.

 

 

Responsibilities will include

  • Represents Customer Service as part of the Regional Team
  • Anticipate customer impact for known issues and mitigate  
  • Serves as the first escalation point for issues that may arise from internal or external customers
  • Coordinates internal resources amongst various departments to respond to customer requests
  • Ability to cross or upsell to customers routinely by offing insights into Tecan products and services.
  • Keeps abreast of the latest product information to be able to inform colleagues and customers as required                      
  • Strong Customer service skill set and Survey for customer feedback
  • Ability to survey for customer feedback
  • Assists with processing quotations, sales orders and directly addressing customer inquiries
  • Handles essential tasks as assigned, and responds to change productively
  • Ability to adapt to a changing work schedule when needed
  • Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns

                                                                               

 

What you bring along

Skills

  • Excellent written and oral communication skills.
  • Strong organizational skills
  • High Emotional Intelligence
  • Strong SAP ERP skills
  • Ability to prioritize
  • Ability to manage time effectively
  • Dependable
  • Strong attention to detail required
  • Ability to work well under pressure, to multi task
  • High level of commitment and initiative
  • A desire to make the difference
  • Proven team player
  • Has the ability to fully grasp Tecan products, applications and software knowledge
  • Works in harmony with fellow co-workers and good work ethic

 

Experience

  • BS degree in Life Sciences or a related field preferred.
  • Experience with Tecan products helpful.
  • 1-2 years automation/instrumentation experience desired.
  • Practical knowledge of MS Office, Excel and accounting systems

 

What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • International and diverse environment (30+ different nationalities)
  • Strong company culture with rich history
  • Global mindset with “Swissness” at heart

 

Look no further and apply now!

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

 

We will only consider applications that fully meet our requirements.

 

#tecan #salessupport #customerservice

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan US Inc.
City:  Morrisville, NC
Country:  US