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Ever wonder how your skills and unique background could impact the world of tomorrow? Join our Customer Service Team and bring your passion and talent to work.


Customer Service Coordinator

Morrisville, NC


Your contribution

The Customer Service Coordinator represent customer service as part of a larger regional team and align resources to proactively address the needs of internal and external customers. Indirectly boost sales by aligning resources to provide exceptional customer service through proactive communication and solution generation. Coordinate internal resources to respond to account needs, anticipate know customer issues and mitigate impact. Cross-selling when the opportunity is available. Is involved with the Sales Support Helpdesk, which is the primary point of contact for any sales related inquiries.

  • Represents Customer Service as part of the Regional Team
  • Anticipate customer impact for known issues and mitigate  
  • Serves as the first escalation point for issues that may arise from internal or external customers
  • Coordinates internal resources amongst various departments to respond to customer requests
  • Ability to cross or upsell to customers routinely by offing insights into Tecan products and services.
  • Keeps abreast of the latest product information to be able to inform colleagues and customers as required                      
  • Strong Customer service skill set and Survey for customer feedback
  • Ability to survey for customer feedback
  • Assists with processing quotations, sales orders and directly addressing customer inquiries
  • Handles essential tasks as assigned, and responds to change productively
  • Ability to adapt to a changing work schedule when needed
  • Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns

                                                                               

 

Your background

  • BS degree in Life Sciences or a related field preferred.
  • Experience with Tecan products helpful.
  • 1-2 years automation/instrumentation experience desired.
  • Practical knowledge of MS Office, Excel and accounting systems
  • Excellent written and oral communication skills.
  • Strong organizational skills
  • High Emotional Intelligence
  • Strong SAP ERP skills
  • Ability to prioritize
  • Ability to manage time effectively
  • Dependable
  • Strong attention to detail required
  • Ability to work well under pressure, to multi task
  • High level of commitment and initiative
  • A desire to make the difference
  • Proven team player
  • Has the ability to fully grasp Tecan products, applications and software knowledge
  • Works in harmony with fellow co-workers and good work ethic

 

What makes working at Tecan unique

  • The chance to make it count and to have an impact on the world of tomorrow

  • Working in an international and diverse environment

  • The change to grow your career within the company

  • Feel empowered by our strong and unique company culture

  • Comprehensive Compensation and Benefits package, including medical, dental, vision, and 401K match

  • Wide range of training courses

  • Strong company culture with rich history

 

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work

 

We're looking forward to receiving your application online. Please submit your CV or resume (without picture and without cover letter, reference letters and diplomas are optional)

 

#tecan #salessupport #customerservice

Our purpose. 
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant. 
 
Stay unique and make it count. 
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

Legal entity:  Tecan US Inc.
City:  Morrisville, NC
Country:  US