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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

 

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join our Customer Service team in Morrisville, NC as

Customer Service Representative

What you will do

Primary focus is to fulfill customer requests by processing sales orders, quotations and assisting with inquiries concerning order status, ship date, pricing and product availability. Serve as the Sales Support Helpdesk, which is the primary point of contact for any sales related inquiries.  Proactively escalate known customer issues to the Customer Service Coordinator and collaborate to resolve issues.

 

Responsibilities will include

  • Performs activities associated with the receipt, review and accurate processing of sales orders provided by customers and sales staff
  • Prepares and maintains customer files and reports for data entry
  • Support and ensure compliance with policies and procedures
  • Work cross-functionally with Sales and Finance to ensure accurate account set up and invoicing.
  • Responsible for customer credit and debit memos
  • Reviews proposals and preliminary quotations generated by sales teams for accuracy, communicate quote status and technical completeness or inaccuracies, generates ‘’official” quote to customer using corporate accounting system, revising quotes as necessary.
  • Assists customers with questions concerning order status, ship date, and related inquiries
  • Strong Customer service skill set
  • Ability to survey for customer feedback
  • Handles essential tasks as assigned, and responds to change productively
  • Adapt to a changing work schedule when needed

                                                                       

 

What you bring along

Skills

  • Ability to work well under pressure, to multi task
  • Strong organizational skills
  • Strong follow-up skills
  • Strong ability given to detail in all aspects of the job
  • Ability to get the job done no matter what it takes.
  • High level of commitment and initiative
  • Ability to interact with all levels of staff as well as customers in an efficient and
  • cooperative manner
  • Professional phone etiquette required.
  • Ability to interact effectively with diverse groups inside and outside of the organization
  • Ability to manage time effectively
  • Dependability is a must for this position
  • Excellent written and oral communication skills
  • A desire to make the difference!
  • Proven team player with a strong team work ethic and willingness to expand job functions to other areas when needed.

 

Experience

  • Minimum Associate degree in business and/or equivalent experience.
  • Working knowledge of MS Office, Excel, and accounting systems.
  • Familiar with Tecan US product line a plus.
  • Familiar with SAP R3 a plus.

 

What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • International and diverse environment (30+ different nationalities)
  • Strong company culture with rich history
  • Global mindset with “Swissness” at heart

 

Look no further and apply now!

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

 

We will only consider applications that fully meet our requirements.

 

#tecan #salessupport #customerservice #lifesciences

 

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan US Inc.
City:  Morrisville, NC
Country:  US


Nearest Major Market: Raleigh