Share this Job

Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Join Tecan! Join the market leader!

Work in an international and dynamic environment, share our success!


Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join our Operations Team in Morrisville, NC

Service Manager, Repair Center

What you will do

Manage all day-to-day activities for the in-house service team to exceed our customer expectations.   The Service Center Manager will work with their team to provide technical support and drive continuous improvement activities across the business.  Responsible for the direct supervision of Repair Center Technicians & associated Warehouse Support.  This role will serve as the main point of contact for Customers Returns and Repairs to maintain positive customer relationships across the business.


Responsibilities will include

  • Serves as a responsible representative of Tecan US, Inc. and operates with integrity and honesty in all business contacts.                                                                     
  • Achieves service plan for Repair Center by:                                                 
    • Developing and maintaining a high level of system and product
    • knowledge to enhance company service reputation.
    • Obtains sufficient knowledge of accounts in order to develop
    • and maintain account strategies to convert customer needs to sales.
    • Coordinates Repair Center Technicians to fulfill customers repairs, system changes, Labwerx and demo needs.
    • Processes Customer Returns in timely manner.
    • Responds to problems that arise either by personal action or by securing the assistance and support from others within the organization.
  • Serves as the onsite point of contact for the facility for service and repair activities.
  • Develops and maintains effective time management practices.                               
  • Influences others in a positive manner and leads by positive example.                    
  • Supervises Repair Center Technicians in Repair Center. Responsible
  • for coaching, training and disciplining in a professional and confidential manner.
  • Schedules and monitors new equipment and demo changes.                                       
  • Responsible for the development of technical skills of Repair Center Technicians and in the organization of the Repair Center.                                   
  • Completes all reports and customer information effectively and efficiently as deemed necessary by the company.                                                                               
  • Maintains and enhances technical competence in products through self-study, company training programs, trade shows, and continuing education.                      
  • Timely completion of record keeping from service calls, expense reports, etc.    
  • Maintains all company supplied equipment and material in a safe and useable and condition.                                                                                        
  • Maintains an accurate inventory and tracks, as needed.                                         
  • Promotes a safe working environment for field Repair Technicians through routine training and discussion.                                                                                         
  • Handles essential tasks as assigned, and responds to change productively.
  • Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.
  • Ability to travel as required         


What you bring along


  • Ability to work well under pressure, to multi task
  • Strong organizational skills
  • High level of commitment and initiative
  • Ability to manage time effectively
  • Excellent written and oral communication skills
  • Leadership qualities
  • Demonstrated ability to manage people
  • Ability to recognize and manage potential problem areas and resolve them with integrity
  • Ability to communicate with and understand the needs of external customers
  • Ability to interact effectively with diverse groups inside and outside of the organization
  • Dependability is a must for this position
  • Excellent written and oral communication skills (including legible handwriting)
  • Ability to mesh well with the existing management team by being a good listener, and a team builder
  • A desire to make the difference!
  • Proven team player



  • BS degree in life sciences/computer science/ engineering is desired
  • Experience in an FDA regulated environment is desired
  • Mechanical and or robotics technology desired.
  • Extensive/advanced knowledge of Windows operating systems and Office required.
  • 2-3 years management experience or equivalent.
  • 3-5 Years in SAP or similar ERP system required
  • Retains a valid driver’s license.


What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • Strong company culture with rich history


Look no further and apply now!


Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.


We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).


We will only consider applications that fully meet our requirements.



Tecan is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.


#lifescience #healthcare #automation #medicaldevice #biology #R&D #testing #verificationengineer



Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan US Inc.
City:  Morrisville, NC
Country:  US

Nearest Major Market: Raleigh