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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Join Tecan! Join the market leader!

Work in an international and dynamic environment, share our success!

 

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join our Service team in Morrisville, NC as a

Technical Service Specialist

What you will do

The Technical Service Specialist serves customers by providing direct technical support to all Tecan customers, Tecan Sales and Automation Engineers. Supports Quality Systems and Quality Policies by following procedures, work instructions, and proper documentation to meet quality system regulations and ISO requirements.

 

Responsibilities will include

  • Answers customer and Tecan staff technical inquiries via telephone, e-mail and/or voice mail.  If inquiry/problem cannot be resolved, then dispatches Field Automation Engineer to customer site for resolution.  Follow-up is required through resolution. 
  • Interacts with customers and internal personnel to document circumstances and conditions that result in a complaint.                                                              
  • Arranges for shipment of parts or instruments to customer sites and ensures RSO’s are properly returned and tracked.                                                            
  • Rotates cell phone coverage with other Technical Services Specialists.                 
  • Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.                                      
  • May assist in trade shows or training as needed.                                         
  • Handles essential tasks as assigned and responds to change productively.
  • Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.

 

What you bring along

  • BA or BS in, Biology, Chemistry, Medical technology, Robotics, Automation or related fields or equivalent experience
  • 1-2 years automation/instrumentation experience desired.
  • Working knowledge of Windows Applications.
  • Ability to work well under pressure, to multi-task
  • Strong organizational skills
  • Strong follow-up skills.
  • Ability to get the job done in a manner that reflects the business expectations.
  • High level of commitment and initiative.
  • Professional phone etiquette required.
  • Ability to interact effectively with diverse groups inside and outside of the organization.
  • Ability to work effectively with customers.
  • Ability to manage time effectively.
  • Ability to travel up to 2 nights per month.
  • Retains a valid driver’s license.
  • Dependability is a must.
  • Excellent written and oral communication skills (including legible handwriting).
  • A desire to make the difference!
  • Proven team player.

 

What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • International and diverse environment (30+ different nationalities)
  • Strong company culture with rich history
  • Global mindset with “Swissness” at heart

 

Look no further and apply now!

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

 

We will only consider applications that fully meet our requirements.

 

 

 

Every lab. Every day. Empowered.

Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

 

We care about our culture.

Our values – trust, highest standards and ambition – are the cornerstones of our business and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan US Inc.
City:  Morrisville, NC
Country:  US