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Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join our Marketing Team in Morgan Hill, California

Customer Solution Development Manager

Reference # 082-721


What you will do

Reporting to the Product Portfolio Manager within the Marketing Team, with dotted line responsibility to R&D for early development activities.  This position is tasked with optimizing our product offering, developing product and platform innovation that will create a sustainable competitive advantage for PB Components. Requiring strong cross-functional collaboration with our R&D, Sales and Marketing teams, this role is responsible for supporting the development and implementation of new products, managing early product market tests, and leading customer specific concept evaluations.  



Responsibilities will include

  • Evaluates new ideas/design alternatives including building early prototypes/feasibility units.
  • Creates innovative new concepts and explores performance tradeoffs
  • Scopes engineering efforts for new product development and support projects 
  • Primary liaison for application and system development between customer and internal stakeholders such as R&D, PM, and Operations throughout the requirements and conceptual phase. 
  • Translates general market trends and OEM requirements for laboratory automation needs into functional prototypes
  • Supports PB marketing and sales groups on strategic activities 
  • Provides input to PB portfolio management 
  • Assists PM’s with VoC activities, focusing on applications and workflows.
  • Provides back-up marketing support as required.
  • Performs technical evaluations on product changes and new products.  This includes software verification, collection of performance data, assessment of user-friendliness, ease of maintenance, etc.
  • Assists in resolving technical problems by running the necessary experiments and/or coordinate between in-house and outside experts to reach resolution.
  • Maintains technical knowledge by attending educational workshops and reviewing competitive and technical/industry publications.
  • Supports the Quality System and Quality Policy by following procedures / work instructions and creating records to meet the requirements of Tecan’s Quality System and ISO requirements.



What you bring along

  • BS or equivalent experience in Engineering. EE degree or similar a plus.
  • 3 - 5 years of experience in robotics/automation.
  • Technical hands-on skills to create breadboards, including mechanical, Electrical and software interfaces.
  • System integration experience a plus.
  • Mechanical CAD experience a plus.
  • Lab automation liquid handling experience a plus.
  • Programming experience in C# and/or Python a plus.
  • Excellent English written and verbal skills.  Chinese written and verbal skills a plus.
  • Self-motivated, responds positively and productively to change.
  • Strong presentation and interpersonal skills.
  • Excellent organizational and time management skills.
  • Proven team player.
  • Able to interact effectively with diverse groups both internally and externally.
  • Travel, domestic and international up to 25%.



What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • Strong company culture with rich history


Look no further and apply now!

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.


We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).



Tecan is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.


#lifescience #healthcare #automation #medicaldevice #marketing #R&D #customersolutiondevelopmentmanager

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – ‘Always there for you’.

Legal entity:  Tecan Systems, Inc.
City:  Morgan Hill, CA
Country:  US

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto