Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?

Then look no further and join our Field Service Team in the San Francisco Bay Area

Associate Field Automation Engineer

What you will do
This position is responsible for Preventive Maintenance (PM’s) and minor repairs on all
Tecan products as well as providing complete customer service support for the technical, sales, and customer follow-up of all Tecan products by building customer confidence and enhancing company service reputation.

Responsibilities will include
 

• Performs instrument installation, integration of third-party devices and development of software applications by writing Evoware and/or Fluent scripts.
• Performs problem diagnosis, service, and preventative maintenance on Tecan instruments.    
• Performs complex software application development, including developing liquid classes, and device integration at customer sites 
• Provides customer training on use, application development maintenance, and troubleshooting.        
• Share information obtained from unique problems or specialized training to the FAE Team and the Tecan organization.           
• Performs complex demonstrations and installs.          
• Ability and willingness to maintain a travel schedule and to travel on short notice.              
• Complete essential service records according to company policy.     
• Maintains appropriate parts inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.                                                                
• Provides back-up service support outside of assigned territory as needed.
• Maintains technical knowledge by attending educational workshops and reviewing technical publications.                                                                                         
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.

What you bring along

• BS degree in Life Science or Computer Science or equivalent industry experience
• Minimum of 3 years of laboratory experience working with Evoware, Fluent, Magellan and other Tecan software is preferred.
• Minimum of 3 years robotics/automation experience and writing scripts is desired.
• Electro/mechanical experience a plus
• Well-developed PC skill level, including MS Windows 2000/XP, Windows 7, WIN10 and Office Suite.
• Possess a valid driver’s license
• Ability to successfully complete and pass all training courses defined in the MTP
• Ability to work well under pressure and to multitask
• Strong organizational skills
• Strong follow-up skills
• Ability to complete all tasks assigned in a timely fashion
• High level of commitment and initiative
• Willingness to disseminate new information obtained to automation team members
• Professional phone etiquette required.
• Ability to interact effectively with diverse groups inside and outside of the organization
• Ability to work effectively with customers
• Ability to manage time effectively
• Ability to travel up to 60% of the time
• Dependability is a must.
• Excellent written and oral communication skills (including legible handwriting).
• A desire to make the difference!
• Proven team player

What you will get

• Comprehensive Compensation and Benefits package
• Progressive employment conditions
• Exciting career opportunities
• Wide range of training courses
• International and diverse environment (30+ different nationalities)
• Strong company culture with rich history
• Global mindset with “Swissness” at heart

Look no further and apply now! Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

We will only consider applications that fully meet our requirements.

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