Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Service Operation [RO1] team and bring your passion and talent to work.
Service Operations Administrator 100%
Barcelona, Spain
Your contribution
In this challenging and important role, you will play a crucial role in ensuring the smooth operation of Tecan’s service support department. The primary objective is to maintain high levels of customer satisfaction by efficiently managing service operations, ensuring timely and accurate service delivery, and continuously improving service processes[RO2] . This is a Shared Service Center function mainly to support Tecan Germany in their daily tasks.
Your responsibilities will include:
- Calculation and preparation of service contracts and quotations for billable services.
- Processing sales orders, service contracts and service-related activities using SAP ERP system.
- Accurate maintenance of customer and instrument master data, order backlog, service contracts, documentation, and contact information.
- Communication with stakeholders to ensure timely completion of service tasks.
- Handle customer complaints and provide appropriate solutions.
- Assist in the preparation of performance metrics.
- Organize and manage personal workload and documentation independently.
- Contribute to achieving group, department, and company goals.
Your background
- Commercial Administration/Business Administration background
- Experience in Customer Service, Sales/Service Back-office function
- German & English (Fluent) and Spanish as business language
- Proficiency in using Office 365 Suite including Excel & Outlook, ERP system (SAP) and General Technical Understanding
- Excellent communication skills, detail-oriented with strong analytical skills, reliable, able to work under pressure and meet deadlines, high level of customer service orientation.
We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.
What makes working at Tecan unique
- The chance to make it count and to have an impact on the world of tomorrow
- Working in an international and diverse environment
- The chance to grow your career within the company
- Feel empowered by our strong and unique company culture
- Comprehensive compensation and benefits package
Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.
We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).
Only applications that fully meet our requirements will be considered.
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Our purpose.
At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.
Stay unique and make it count.
Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.
Tecan Iberica Instrumentación, S.L.U., C/ Pujades 51-55, Box 31 08005 Barcelona
